Return Policy

The buyer's right to withdraw from the contract within 14 days without stating a reason:

Civil Code Article 6.22810. Consumers' right to withdraw from a distance contract and an off-premises contract

1. The consumer has the right, without stating a reason and without incurring costs other than those specified in Article 6.22811 of this Code, to withdraw from a distance contract or an off-premises contract within fourteen days, except for the exceptions provided in paragraph 2 of this Article.

2. The consumer's right to withdraw from a distance contract and an off-premises contract does not apply to the following contracts:

1. service contracts under which services have been fully provided to the consumer, if prior to the provision of services the consumer's explicit consent was obtained and acknowledgment that they will lose the right to withdraw from the contract once the trader has fully performed the contract;
2. contracts under which the price of goods sold or services provided depends on fluctuations in the financial market during the withdrawal period established in paragraph 1 of this Article;
3. contracts for goods made to the consumer's specifications, which are not prefabricated and which are manufactured according to the consumer's individual choice or instruction, or for goods that are clearly personalised to the consumer's personal needs;
4. contracts for perishable goods or goods with a short shelf life;
5. contracts for sealed goods which were unsealed after delivery and which are unsuitable for return due to health protection or hygiene reasons;
6. contracts for goods which, after delivery, are by their nature inseparably mixed with other items;
7. contracts for alcoholic beverages whose price was agreed upon at the time of concluding the sales contract and which are delivered after thirty days from the conclusion of the contract, and whose actual value depends on market fluctuations;
8. contracts concluded at the consumer's specific request for the trader to visit in order to carry out urgent repair or maintenance work. If in such a case the trader provides additional services beyond what the consumer specifically requested, or sells additional goods beyond what is necessary for the repair or maintenance work, the right of withdrawal applies to those additional services or goods;
9. contracts for sealed video or audio recordings or sealed software which were unsealed after delivery;
10. contracts for the supply of newspapers, periodicals or magazines, except for subscription contracts for such publications;
11. contracts concluded at a public auction;
12. contracts for accommodation, transport of goods, car rental, catering or leisure services, if the contract specifies a particular date or period for the provision of services;
13. contracts for the supply of digital content, if the supply of digital content has commenced with the consumer's prior explicit consent and acknowledgment that they will thereby lose the right to withdraw from the contract.

3. The withdrawal period for a distance contract and an off-premises contract referred to in paragraph 1 of this Article expires after fourteen days:

1. where a service contract or an energy supply contract is concluded – from the day of conclusion of the contract;
2. where a sales contract is concluded – from the day on which the consumer or a person designated by the consumer, other than the carrier, receives the ordered goods, or:
   a) if the consumer ordered more than one item in a single order and the items are delivered separately – from the day on which the consumer or a person designated by the consumer, other than the carrier, receives the last item;
   b) if the goods are delivered in different lots or parts – from the day on which the consumer or a person designated by the consumer, other than the carrier, receives the last lot or part;
   c) if a contract for regular delivery of goods over a defined period is concluded – from the day on which the consumer or a person designated by the consumer, other than the carrier, receives the first item.
3. If the trader has not provided the consumer with information on the right to withdraw from the contract in accordance with Article 6.2287, paragraph 1, point 7 of this Code, the consumer has the right to withdraw from the contract within 12 months from the expiry of the period established in paragraph 3 of this Article.
4. If the trader provides the consumer with the information referred to in Article 6.2287, paragraph 1, point 7 of this Code within 12 months from the expiry of the period established in paragraph 3 of this Article, the withdrawal period expires fourteen days after the day on which the consumer receives that information.
5. The consumer notifies the trader of the withdrawal from a distance contract or an off-premises contract by:
   1) submitting a duly completed model withdrawal form. This form is approved by the Government of the Republic of Lithuania or an institution authorised by it; or
   2) submitting an unequivocal statement setting out the decision to withdraw from the contract.
6. The trader may enable the consumer to submit electronically via the website the documents referred to in paragraph 6 of this Article concerning the withdrawal from a distance contract or an off-premises contract. In this case, the trader must immediately confirm to the consumer on a durable medium that the withdrawal has been received.
7. The burden of proof of compliance with the requirements of this Article regarding withdrawal from the contract lies with the consumer.
8. If, having concluded a distance contract, the consumer wishes services to commence or energy to be supplied before the expiry of the withdrawal period established in this Article, the trader may provide services or supply energy only upon receipt of an explicit request from the consumer.
9. If, having concluded an off-premises contract, the consumer wishes services to commence or energy to be supplied before the expiry of the withdrawal period for an off-premises contract established in this Article, the trader may provide services or supply energy only upon receipt of an explicit request from the consumer on a durable medium.

Goods of satisfactory quality being returned must be unused, unassembled, or otherwise unexploited, must not have lost their merchantable appearance, and must be returned in the same condition as they were purchased. This means that when returning a quality product to the seller, the consumer must ensure that the seller will not incur additional losses when selling the returned product to another consumer.

In accordance with Article 6.362 of the Civil Code:

The buyer has the right within fourteen days from the transfer of non-food items, if the seller has not set a longer period, to exchange the purchased items at the place of purchase or another location indicated by the seller for similar items of different dimensions, shape, colour, model or completeness. If a price difference arises when exchanging items, the buyer and the seller must settle the difference based on the recalculated prices.

If the seller does not have suitable items for exchange, the buyer has the right within the period established in paragraph 1 of this Article to return the items to the seller and recover the price paid for them.

The buyer's request to exchange items shall be satisfied if the items were unused, unassembled, or otherwise unexploited, have not lost their merchantable appearance, and are returned in the same condition as they were purchased. The buyer must present an invoice confirming that the goods were purchased from www.iperku.lt.

TERMS AND PROCEDURE FOR RETURNING GOODS:

When returning goods, the following conditions must be observed:

1. the returned item must be in its original packaging;
2. the item must be unused by the Buyer, not assembled or otherwise exploited;
3. the returned item must be of the same completeness as received by the Buyer;
4. an invoice must be provided when returning the item;
5. the item must be unopened and must not have lost its merchantable appearance (labels intact, protective film not removed, etc.), except for defective goods.
6. The Buyer covers all shipping costs to the seller's main warehouse.

In the event that the reason for returning the goods is inadequate quality, www.iperku.lt undertakes to replace the defective item with a product of adequate quality or to refund the money paid for the item.

How to return www.iperku.lt parcels via Omniva parcel terminals?

1. Fill in the request form
2. Fill in the goods return form at https://grazinimai.omniva.lt/parduotuves/iperku-lt
3. Pack the item to be returned and place it in an Omniva parcel terminal.
4. The money for returned items is transferred within 10 business days from the time the goods are delivered to the e-shop www.iperku.lt.

Return service fee: €1.85 / deducted from the refund amount.
Return packaging requirements: no smaller than 2x9x14 cm and no larger than 38x64x39 cm.
Maximum weight of a return parcel: 30 kg.
For returns of larger item dimensions and weight, please contact www.iperku.lt administration by email at [email protected] .

In the event that the reason for returning the goods is the purchase of a defective product, we undertake at our own expense to replace the defective item with a product of adequate quality or to refund the money paid for the item, provided that the product is defective due to the manufacturer's fault, i.e. no damage or faults caused by improper use by the buyer have been identified, no parts have been replaced, the serial number of the purchased and returned item matches, etc.

A buyer who believes that their rights have been violated must submit a written complaint to the Seller no later than three months from the date of the violation and set out their claims. The Seller must, no later than within 14 days, examine the request free of charge and provide a detailed reasoned written response supported by documents. If the problem cannot be resolved, the Buyer has the right to apply to the entity resolving consumer disputes out of court (State Consumer Rights Protection Authority, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to a court.


Disputes arising from goods purchased online from a Seller based in the EU can be resolved through the Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr/.